WEBSITE PRIVACY POLICY
TruGenetics LLC
coaching.thetrugenetics.com
Important Notice: The website Terms and Conditions and Privacy Policy posted here are summary versions for notice and informed consent purposes only. They do not contain all terms, conditions, limitations, waivers, payment provisions, privacy practices, dispute procedures, or chargeback related provisions that may apply to clients. Full and more comprehensive written versions will be provided upon hiring, enrollment, purchase, or onboarding, and those full written documents shall control.
Privacy Policy Summary Notice
This Privacy Policy is a summary provided for general notice and informed consent purposes only. It is not the complete or exclusive statement of TruGenetics LLC’s privacy practices, data handling procedures, security practices, retention policies, legal compliance obligations, or service provider relationships. By using this website, submitting information, creating an account, communicating with TruGenetics LLC, or purchasing services, you acknowledge that additional and more comprehensive privacy terms, consent provisions, recordkeeping policies, and data use disclosures may apply. The full version of the applicable privacy terms and related client documents will be provided upon hiring, enrollment, purchase, or onboarding, and those full written documents shall control in the event of any inconsistency with this summary.
1. Information We Collect
TruGenetics LLC may collect personal information you provide directly, including your name, email address, phone number, billing information, account information, messages, uploaded content, forms, onboarding responses, health and lifestyle information you voluntarily submit, and other information you choose to provide. TruGenetics LLC may also collect technical and usage information, including IP address, browser type, device information, login data, cookies, timestamps, website interactions, account activity, order records, payment related records, and other digital records generated through your use of the website or services.
2. How We Use Information
TruGenetics LLC may use collected information to operate the website, provide services, process payments, communicate with users and clients, create and maintain accounts, deliver coaching services, maintain internal records, improve operations, protect against fraud, respond to disputes or chargebacks, comply with legal obligations, enforce agreements, and maintain website and business security.
3. Payment and Transaction Records
When you purchase services, TruGenetics LLC may maintain records relating to your order, including transaction identifiers, acceptance of terms, timestamps, IP address information, payment status, and related business records. These records may be used for customer service, internal administration, chargeback defense, collections, dispute resolution, arbitration, litigation, and compliance purposes.
4. Communications and Submitted Content
If you communicate with TruGenetics LLC through the website, email, text, app messaging, forms, or other channels, TruGenetics LLC may retain those communications and related metadata for operations, continuity of service, customer support, quality control, legal compliance, dispute resolution, and enforcement of its rights. Any information you choose to submit is submitted at your own direction.
5. Cookies and Tracking Technologies
This website may use cookies, pixels, analytics tools, embedded content, and similar technologies to operate the site, remember user preferences, improve performance, analyze traffic, process logins, assist with account functions, and maintain site security. Some third party tools or embedded services may collect information according to their own policies.
6. Sharing of Information
TruGenetics LLC does not sell your personal information in the ordinary course of business. TruGenetics LLC may share information with service providers, payment processors, software providers, website hosts, analytics providers, contractors, professional advisors, affiliated personnel, and other third parties as reasonably necessary to operate the business, provide services, process transactions, respond to disputes, comply with law, protect rights, or enforce agreements.
7. Data Retention
TruGenetics LLC may retain personal information, transaction records, communications, technical records, account records, and related business records for as long as reasonably necessary for business operations, service delivery, legal compliance, security, dispute resolution, chargeback defense, contract enforcement, archival purposes, and other legitimate business purposes.
8. Data Security
TruGenetics LLC takes commercially reasonable steps to safeguard information, but no website, software platform, transmission method, or storage system can be guaranteed to be completely secure. By using the website, you acknowledge this risk.
9. User Rights and Requests
Depending on applicable law, you may have rights relating to access, correction, deletion, or export of certain personal information. TruGenetics LLC may deny or limit requests where permitted by law, including where retention is required for legal, administrative, security, contractual, payment, or dispute related reasons.
10. Third Party Services and Links
This website may contain links to or integrations with third party websites, processors, software, embedded content, or tools. TruGenetics LLC is not responsible for the privacy practices, content, security, or policies of those third parties.
11. Children
This website and services are not directed to children under the age of eighteen. TruGenetics LLC does not knowingly provide coaching services through this website to minors without appropriate authorization and documentation.
12. Full Privacy Terms Control
Your use of this website and any services is also governed by the full privacy disclosures, client agreement terms, consent documents, and related policies provided at or after hiring, enrollment, or onboarding. By proceeding, you acknowledge that this website summary is not the complete privacy policy and that the full written version controls.
13. Contact
Questions relating to privacy, data handling, or website use may be directed through the contact information provided on the website or through the business contact information supplied during enrollment or onboarding.